Fix “Cannot Verify Server Identity” On iPhone’s Mail App

The “Cannot Verify Server Identity” error message on the Apple iPhone’s Mail app can be frustrating for users trying to access their email. This error message indicates that the Mail app is having trouble verifying the identity of the email server, which can lead to difficulty in sending or receiving emails.

This issue is important to address because it can prevent users from accessing important emails or sending time-sensitive messages.

In addition, if left unresolved, it can result in a prolonged disruption of email service. Therefore, it is crucial to troubleshoot and fix this issue as soon as possible to ensure seamless email communication on the iPhone.

Causes of the Problem “Cannot Verify Server Identity“

The “Cannot Verify Server Identity” error message on the Apple iPhone’s Mail app can occur due to several different reasons. Some of the common causes of this issue include:

Incorrect email settings: If the email settings on the iPhone are not configured correctly, it can result in the “Cannot Verify Server Identity” error message. For example, if the incoming or outgoing mail server settings are incorrect, the Mail app may have trouble connecting to the server.

Outdated mail app or iOS: If the Mail app or the iOS version on the iPhone is outdated, it can lead to compatibility issues and cause the “Cannot Verify Server Identity” error message to appear.

Server certificate issues: If the SSL certificate of the email server is not trusted or has expired, the Mail app may not be able to verify the identity of the server, resulting in an error message.

Solutions to fix the issue

Here are step-by-step instructions for different solutions to fix the “Cannot Verify Server Identity” error message on the Apple iPhone’s Mail app:

A. Check email settings:

• Open the Mail app on your iPhone and tap on “Settings”.
• Scroll down and tap on “Passwords & Accounts”.
• Select the email account that is giving you the error message.
• Check that the incoming and outgoing server settings are correct. You can find the correct settings from your email provider.
• If the settings are incorrect, update them accordingly and save the changes.
• Try accessing your email again and see if the error message has been resolved.

B. Update mail app and iOS:

• Open the App Store on your iPhone.
• Tap on the “Updates” tab at the bottom of the screen.
• If an update for the Mail app is available, tap on “Update” next to the Mail app.
• To update your iOS, go to “Settings” > “General” > “Software Update”.
• If an update is available, tap on “Download and Install”.
• Wait for the update to complete and then try accessing your email again.

C. Reset network settings:

• Go to “Settings” on your iPhone.
• Tap on “General”.
• Scroll down and tap on “Reset”.
• Tap on “Reset Network Settings”.
• Enter your passcode (if prompted) and confirm the action.
• Your iPhone will restart and the network settings will be reset to default.
• Try accessing your email again and see if the error message has been resolved.

D. Install trusted root certificates:

• Go to your email provider’s website and download the trusted root certificate for their email server.
• Open the Mail app on your iPhone and tap on “Settings”.
• Scroll down and tap on “Passwords & Accounts”.
• Select the email account that is giving you the error message.
• Scroll down and tap on “Advanced”.
• Under the “Security” section, tap on “Certificate Trust Settings”.
• Toggle on the switch next to the trusted root certificate that you downloaded.
• Close the settings and try accessing your email again.

It is important to note that before attempting any of these solutions, it’s a good idea to back up your iPhone data. In addition, some solutions may require you to enter your email login credentials, so make sure you have them available before proceeding. Finally, if you’re not comfortable making changes to your email or network settings, consider seeking assistance from a qualified technician or your email provider’s support team.

Conclusion

the “Cannot Verify Server Identity” error message on the Apple iPhone’s Mail app can be a frustrating issue to encounter. However, by understanding the various causes of the problem and applying the appropriate solutions, users can resolve the issue and continue using their email as intended.

It’s important to regularly update software, configure email settings correctly, and check SSL certificate information to prevent the error from happening again in the future. By following these tips and best practices, users can help ensure a smooth and error-free email experience on their iPhones.

We Support For:-

Roadrunner Technical Support
Roadrunner Email Support
Time Warner Email Support
Roadrunner Email Help
Roadrunner Customer Service
Roadrunner Support Phone Number
Roadrunner Phone Number
Roadrunner Support
Roadrunner Support Number
Roadrunner Support Telephone Number